Published: 19:36 EDT, 10 October 2020 | Updated: 19:47 EDT, 10 October 2020

A young woman whose hair got caught in the filtration system of a flotation tank has opened up about her terrifying experience to warn others of the dangers. 

The 23-year-old, who wished to remain anonymous, visited Infinity Float Centre, in Botany, Auckland, on September 1.     

After an hour in the relaxation pod, a dark sound-proof tank filled with salt-infused water, the woman felt her hair being pulled from her head. 

‘My first instinct was to freak out and sort of try and get loose,’ she told the NZ Herald. 

A woman, 23, has opened up about her terrifying experience after her hair got caught in a flotation tank’s filtration system (stock)

‘I’m using my whole body strength and then I just flip over in the water… and I was swallowing water.’

Panicking, the woman managed to kick the pod’s lid open and scream for help, with the manager then rushing in to cut her hair free near the top of her skull.    

The woman said she feared she might drown during the ordeal, which left her hair, which she had been told could remain untied, scrunched in a messy ball on top of her head.   

The relaxation centre plays music at the end of each session tarts to alert clients to exit the tank before the automatic filtration system kicks in to empty the pod.   

The centre’s owners, Renay Chand and husband Jaskarn Dhatt said the incident occurred because she had entered the tank the wrong way and an employee said the woman had been given instructions regarding the correct orientation. 

However, the woman said she did not hear the music because she was told to wear ear plugs to prevent water from getting in her ears and did not receive the direction from the staff member. 

The owner of Infinity Float have since contacted the manufacturers of their pods (one pictured) about making changes to the automatic filtration system

She added that a form she filled out prior to the session failed to mention the filtration system would start automatically or the risks of being in the tank the wrong way.  

Ms Chand and Mr Dhatt said they were horrified by the woman’s experience and would take on board her claim that she had not been told how to enter the tank. 

However, Ms Chand said the woman remained in the tank for five minutes after an audio message played to inform her to get out. 

‘The pump makes a very loud sound when starting, however the client still remained in the tank past all these notifications and eventually her hair started getting pulled into the filtration inlet,’ Ms Chand said.

The business closed for two days following the incident to investigate the matter and and tested the tanks for music malfunctions. 

Ms Chand and Mr Dhatt retrained staff to ensure clients were notified about tank orientations and provided the woman with a refund, two movie tickets and a hamper.  

The business owners also contacted the pods’ manufacturer and changes have since been made to the automatic filtration system. 

Share what you think

The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline.

We will automatically post your comment and a link to the news story to your Facebook timeline at the same time it is posted on MailOnline. To do this we will link your MailOnline account with your Facebook account. We’ll ask you to confirm this for your first post to Facebook.

You can choose on each post whether you would like it to be posted to Facebook. Your details from Facebook will be used to provide you with tailored content, marketing and ads in line with our Privacy Policy.


Isolation tank, Filtration, System, Infinity Float Centre, Auckland

World news – GB – Woman lying in a ‘flotation tank’ gets hair caught in the filter

En s’appuyant sur ses expertises dans les domaines du digital, des technologies et des process , CSS Engineering vous accompagne dans vos chantiers de transformation les plus ambitieux et vous aide à faire émerger de nouvelles idées, de nouvelles offres, de nouveaux modes de collaboration, de nouvelles manières de produire et de vendre.

CSS Engineering s’implique dans les projets de chaque client comme si c’était les siens. Nous croyons qu’une société de conseil devrait être plus que d’un conseiller. Nous nous mettons à la place de nos clients, pour aligner nos incitations à leurs objectifs, et collaborer pour débloquer le plein potentiel de leur entreprise. Cela établit des relations profondes et agréables.

Nos services:

  1. Création des sites web professionnels
  2. Hébergement web haute performance et illimité
  3. Vente et installation des caméras de vidéo surveillance
  4. Vente et installation des système de sécurité et d’alarme
  5. E-Marketing

Toutes nos réalisations ici


Please enter your comment!
Please enter your name here