Update: NIS America says that it’s still investigating the issue with Cold Steel IV pre-orders. No timeframe for when we can expect a fix has been given, and we still don’t really know what the problem is, or why it’s taken this long to correct a PlayStation Store issue. We’ll continue to update this article as we learn more.
Original Story: It seems NIS America and PlayStation have a bit of a sh*tstorm on their hands when it comes to Trails of Cold Steel IV. The role-playing title is out today in North America and Europe on PS4 (that’s the 27th October), but some fans can’t even begin their download.
Those who pre-ordered the game on the PlayStation Store are unable to actually download it, as if the pre-order itself hasn’t unlocked properly. It’s unclear who’s responsible for this, but series fans have been swarming both NISA and PlayStation support on social media in search of answers.
Right now, all we have to go on is this single tweet from the aforementioned publisher, which is from 17 hours ago (at the time of writing):
To be clear, those who haven’t pre-ordered can still buy the game digitally with zero issues. But if you try to do so with a pre-order already in place on your account, you simply won’t be able to. Again, it’s a total mess.
And it really is a shame that this is happening. We played through Cold Steel IV recently for review, and we liked it a lot. Hopefully this whole thing gets sorted out sooner rather than later.
Robert’s been a dedicated PlayStation fan since the days of Tekken 2, and he still loves a good dust up. When he’s not practising combos, he’s usually getting lost in the latest 100-hour RPG, or, y’know, replaying The Witcher 3.
@Ryall Wow, that’s early! Where did you get it from (if you don’t mind me asking)?
Thanks again for trying to get the word out. I am usually not bothered by stuff like those but this time it really got in my nerves. Seems that NISA blames Sony, Sony blames NISA, it is a mess. Wellcome to the digital age I guess lol.
To add to the discussion many pre ordered digitally this game because the deluxe edition that retails for 80 Euros had a PS Plus discount for 60 Euros, so basically you got all the extra cosmetics for “free”.
Well, for the limited edition in Europe it’s delayed until Nov 9th because of port issues. At least I’ve still got 1 to finish and 2 and 3 to start before it arrives.
Apparently NISA has released some more info on their discord, something to do with giving those who pre-ordered the game an incorrect license. Not sure about the details but it’s probably worth checking out.
@ShogunRok It was from base.com. They shipped it out on the 20th which is unusually early.
@Ryall Yeah that’s incredibly early. It seems this whole thing has just been one big mess!
@ChilledGamer I always remember 10 years ago when my friend was in the midst of the PS3 Ni No Kuni PSN debacle.
Only place safe to preorder digital is a few of the PC stores, as they have actual protections and proper refund options.
@ShogunRok @Ryall yep i got mine on Thursday from Base.com too. Best Price i could find online.
Whilst i appreciated the early delivery, i haven’t even started TOCS3 yet so it will be a while before i get to it 😅
I just have a fear that more niche titles like this could have overly limited print runs.
I need to get onto ordering 13 Sentinels at some point as i’m guessing that has a tiny run
@Menchi The one exception was Yakuza 7 but if the same things happens, I’ll just refund that one too.
It’s only because my local area’s going to upgrade to COVID Tier 2 soon, it looks like.
@Ryall im the same, base.com. had it since Thursday. not as easy as trails of cold steel 3.
I’m in the process of canceling my pre-order, so I can then hopefully buy it again.
Amazon is shipping my copy today and I will receive it tomorrow or thursday. I thought of cancelling preorder because they were late and preorder on PSN, but I guess I made the right choice in keeping my physical copy. Now I have all 4 games on PS4 as physical copies. This is probably the last physical game I will ever buy too.
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World news – US – Trails of Cold Steel IV Digital Pre-Orders Botched as Buyers Can’t Download the Game