The workplace messaging app is used by a vast number of companies across the world to allow employees to communicate, and has become even more important amid global lockdowns and a move towards working from home.
Some users reported that old messages – in some cases from years ago – were appearing and disappearing within their chat app. Others said that users’ names had disappeared from chats, and that it was not possible to send files or messages.
While the issues did not appear to be affecting all users in the same way, they seemed to be present on a variety of platforms. Everything from the Mac and Android apps to the website appeared to be failing to load, users reported.
Signing out and back into the app did not force it to work, and there seemed to be no other way of fixing the issues.
Slack’s status page confirmed there was a problem but gave little information on its cause or how it might have occurred.
“Some people may be having an issue with Slack,” the page reads. “We’re currently investigating and will have more information shortly. Thank you for your patience.”
Tracking website Down Detector reported a range of problems, and Twitter users complained that they were dealing with a range of unusual behaviour on the app.
Down Detector suggested that a considerable number of the problems were in western Europe and the UK.
Amazon Web Services reported a problem with systems in its “EU-WEST-2” region, which covers London, and may be responsible for the problems at Slack.
Slack’s outage came just a day after problems at Zoom, another of the apps that has become central to the way people work remotely.
Want to discuss real-world problems, be involved in the most engaging discussions and hear from the journalists? Start your Independent Premium subscription today.
Independent Premium Comments can be posted by members of our membership scheme, Independent Premium.
It allows our most engaged readers to debate the big issues, share their own experiences, discuss
real-world solutions, and more. Our journalists will try to respond by joining the threads when
they can to create a true meeting of independent Premium. The most insightful comments on all subjects
will be published daily in dedicated articles. You can also choose to be emailed when someone replies
to your comment.
The existing Open Comments threads will continue to exist for those who do not subscribe to
Independent Premium. Due to the sheer scale of this comment community, we are not able to give each post
the same level of attention, but we have preserved this area in the interests of open debate. Please
continue to respect all commenters and create constructive debates.
World news – GB – Slack outage makes app behave unexpectedly