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Last October, Microsoft held a splashy hardware event in New York City at which it unveiled the Surface Neo and Surface Duo, two two-screen mobile devices that it doesn’t plan to ship until the fall of this year. It’s rare for any company to switch on its hoopla machine so far in advance, but the Neo and Duo both aspire to push the boundaries of portable computing, making them a big deal for Microsoft—and, at least potentially, the whole industry.
Now the company is announcing several other new Surface products, all of which are due to arrive this month. With a pandemic in progress, they’re getting a subdued rollout rather than the blitz that the Neo and Duo, along with the Surface Pro 7 and Surface Pro X, got in October. But that’s in line with the nature of this gear, which includes updates to existing devices and accessories, plus a product that was announced at October’s event, then delayed.
Clockwise from left: the Surface Go 2, Surface Book 3, Surface Headphones 2, and Surface Earbuds. [Photo: courtesy of Microsoft]When I spoke to Microsoft corporate VP Matt Barlow about the new products, he acknowledged that this new Surface lineup is arriving at an odd moment: “I’ve never announced products in an environment anywhere near this,” he says. Most of the items in the Surface line have always emphasized mobility, which might not be at the top of prospective consumers’ minds if they’re in lockdown at home. But rather than rendering Surface’s reason for being irrelevant, Barlow argues, the COVID-19 crisis has merely brought a different set of qualities to the forefront.
For instance, the present period of closed workplaces and schools has led to people leaning more on the versatility of their personal computing devices and appreciating high-quality front-facing cameras and audio systems. Barlow says that the total usage of Windows 10 is up 35% since February—”a pretty amazing trend” that might be a sign that people who are suddenly working from home spend more quality time with their computers than those who are out, about, and staring at their phones.
Among other things, the Surface Go 2 can be a kid-size laptop. [Photo: courtesy of Microsoft]Traditionally, noise-canceling headphones such as the Surface Headphones 2 are associated with travelers who are trying to erase an airplane’s engine drone. According to Barlow, Microsoft’s new headphones are tuned to block out human voices, making them especially useful for people trying to ignore workplace chatter (or, in our current situation, the chatter of loved ones).
With people far more likely to buy new gadgets sight unseen over the internet rather than after checking them out in a store, Microsoft is offering a 60-day money-back guarantee on its new products. “It’s just hard to get your hands on physical devices these days, and we want to make what we’re calling the Microsoft promise available to all customers,” says Barlow. By the time the Surface Neo and Surface Duo show up, with any luck, the times might be—if not pleasantly mundane—at least slightly more optimal for the release of new computing devices.
Harry McCracken is the technology editor for Fast Company, based in San Francisco. In past lives, he was editor at large for Time magazine, founder and editor of Technologizer, and editor of PC World.
World news – GB – Microsoft’s new Surface gear is arriving at a WFH moment, and that’s okay