Popular product this holiday season, it looks like the Oculus Quest headset 2 causes skin irritation problems in a small number of users
According to Oculus, about 001% of Oculus Quest users 2 have reported skin symptoms when using the virtual reality headset, such as bumps, swelling and redness Although he has received a small number of reports, Oculus wanted to share the information «out of prudence»
Oculus thinks the irritation could be caused by “substances introduced during the manufacturing process or through reactions between helmet materials and cosmetics or skin care products.”He pointed out that the experts had informed them that it was not caused by any allergic reaction., however, and that he had already made changes to the Quest manufacturing process 2 for a dress of this problem.
Oculus posted a statement on their company blog on how to fix the issue and that the issue some users are having should be fixed on their own, however., he admitted that this issue did not meet his high standards for customer experience
“We have received reports of skin irritation of approximately 001% of people using Quest 2, occurring where the foam part of the Quest helmet 2 rests on their face », Oculus said «While the vast majority of cases are mild and cases need to be resolved on their own, it does not meet our high standards for customer experience.”
Oculus's statement goes on to say that it takes the reports seriously and is working with experts to determine exactly why some users are reacting to the foam part of the device..
«We are studying these reports and working with experts in dermatology and toxicology to better understand the nature of the irritation These experts have informed us that this irritation is not an allergic reaction, nor a serious medical condition, and that it should go away on its own. However, we are sharing more information on this as a precaution”
If you have experienced any irritation or reaction to the foam on the helmet, Oculus is also preparing a program so that users can replace the face pad or «foam interface» as the company calls it The company has said it will share more information on the Oculus website when the swap program is ready to go. You can also contact customer support
Although the adoption of virtual reality has been somewhat sporadic, the Oculus Quest 2 has proven to be a highly desirable product in recent months Its wireless nature and affordability have helped it overcome many obstacles that have kept virtual reality from reaching the general public, although the Oculus Quest 2 has been criticized for forcing users to link a Facebook account
Even though virtual reality can still cause mild motion sickness, the fact that the headset can also cause various skin irritations is a concern for Oculus. Fortunately, it appears the Facebook-owned company is taking the issue seriously and aiming to resolve the issue ASAP.
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News – United States – Oculus Quest 2 causes skin irritations such as bumps and swelling in some users