After recent issues Facebook has encountered with both Elite Strap versions for Oculus Quest 2 snapping – they are now relisted – the company has now started handling new complaints According to reports, a very small number of customers have experienced skin irritation due to the foam on the facial interface Facebook is therefore tackling the problem head-on by developing a replacement program

A new Oculus blog post explains that: “We have received reports of skin irritation of approximately 001% of people using Quest 2, occurring where the foam part of the Quest helmet 2 rests on their face«Although this is a very small percentage, any type of discomfort will prevent players from enjoying, however light the reaction may be.

There could be a number of reasons this is happening with Oculus saying: «As part of our investigation, we look at all potential causes, and we have already made changes to the Quest manufacturing process 2, who, according to U.S, responds to reported effects We now confirm the effectiveness of these changes”

The company «works with experts in dermatology and toxicology» to understand the root cause of these reports which are not the same as the usual pressure marks «VR Face» that you can get «These experts informed us that this irritation is not an allergic reaction., nor a serious medical condition and should go away on its own. However, we are sharing more information on this as a precaution », note the press release

If you have suffered from irritation due to the foam interface, Oculus is developing a replacement facial interface program for anyone affected Once Live, VRFocus will let you know

First party products like the Elite bracelet were created to improve comfort, but there are third party solutions like VR Cover which may be suitable for some users

This is an issue that Facebook will want to resolve quickly because sales of the Oculus Quest 2 “exceeded our expectations”, CEO Mark Zuckerberg said on a recent earnings call. Although the deployment was not as smooth as the original quest, many developers supported the new platform, releasing updates to their games that use the additional processing power. For other announcements, keep reading VRFocus

Senior editor at VRFocus who has reported on the virtual reality industry during 5 recent years Avid player since the days of the Sinclair ZX Spectrum, Peter likes to cover all aspects of technology; from the latest consumer equipment to business use cases

Oculus, virtual reality headset, anchor, battery charger, Oculus Rift, helmet

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Source: https://www.vrfocus.com/2020/12/oculus-quest-2-skin-irritation-reports-prompt-replacement-program/

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